Real estate
An AI receptionist for real estate agents and property managers
Real estate runs on the phone, and the phone rings most when you are in the middle of an inspection. AfterTone takes the call, finds out which property it is about and what the caller wants, and gives you everything you need to call back with an answer.
The problem
Why real estate miss calls
Open homes and inspections eat your day
Buyers ring the number on the board while you are showing someone else through. Every missed one is a possible offer.
Tenant maintenance calls need triage
A blocked drain and a gas smell are not the same call. The assistant asks, and flags the urgent ones.
Vendors judge you by responsiveness
A seller who cannot reach you starts wondering whether buyers can either.
On the call
What your assistant asks
These are the default questions for real estate. Change them, add to them or remove them in your dashboard.
- Which property is this about?
- Are you looking to buy, sell, rent or is this about an existing tenancy?
- Is there anything urgent, such as a maintenance issue?
- What is the best number and time to reach you?
A summary you might get
Caller
James Ho · 0433 210 987
Reason
Enquiry about 12 Park St, Manly
Details
Wants a private inspection Saturday morning · pre-approved · also asked about the strata fees
Action
Confirm a Saturday time and send the strata report.
Questions from real estate
Things people in your line of work ask us
Can it answer questions about a listing?
You can add your current listings as FAQs in the dashboard ("12 Park St: 3 bed, open Saturday 10am"). The assistant answers from that and takes a message for anything else.
Does it work with a landline office number?
Yes. Any number that supports call forwarding on no answer works, including office landlines and VoIP.
Do I need to change my phone number?
No. You keep your existing number. You set your phone to forward unanswered calls to your AfterTone number with a short dial code. Your phone still rings first; your assistant only answers if you don't pick up. We show you every tap for iPhone and Android.
What does the assistant sound like?
Natural and calm. You choose the voice during setup from a lineup that includes Australian accents, and you can hear each one before you decide. You can change it any time from your dashboard.
How quickly do I get the summary?
Within about a minute of the call ending you get an email with the caller's name and number, why they called, the key details and what needs doing. On the Email + SMS plan a text arrives on your mobile as well.