Help centre
Frequently asked questions.
Everything people ask before and after they sign up.
Do I need to change my phone number?
No. You keep your existing number. You set your phone to forward unanswered calls to your AfterTone number with a short dial code. Your phone still rings first; your assistant only answers if you don't pick up. We show you every tap for iPhone and Android.
What does the assistant sound like?
Natural and calm. You choose the voice during setup from a lineup that includes Australian accents, and you can hear each one before you decide. You can change it any time from your dashboard.
How quickly do I get the summary?
Within about a minute of the call ending you get an email with the caller's name and number, why they called, the key details and what needs doing. On the Email + SMS plan a text arrives on your mobile as well.
Can the assistant answer questions about my business?
Yes. In your dashboard you can add opening hours, services and prices, an address, FAQs and alternative contacts. The assistant uses that to answer callers, and can hand urgent calls to a colleague.
Is there a limit on calls?
No. Both plans include unlimited answered calls. Each call is kept to a few minutes, which is plenty to take a proper message; the assistant wraps up politely if a caller runs long.
Do callers know they are talking to an AI?
The assistant introduces itself by the name you give it. If a caller asks whether they are speaking to a person, it says honestly that it is an AI assistant.
How does the free trial work?
Every plan starts with a 7-day free trial. You add a card at signup, your number is assigned straight away, and nothing is charged for 7 days. Cancel from your dashboard before the trial ends and you pay nothing.
What if I want to cancel?
Cancel any time from your dashboard. There is no lock-in and no cancellation fee. Your assistant stays active until the end of the trial or billing period.
What happens if someone calls while I am already on another call?
If your phone is busy the call is diverted to your assistant straight away rather than waiting. It handles the call the same way and you still get a summary.
Can I change my assistant's name, voice or personality?
Yes, any time, from Dashboard → Your VA. Name, personality, greeting, voice and the questions it asks. Changes apply on the next call.
Can people from overseas reach my assistant?
Yes. They dial your normal Australian number, your phone rings, and if you do not answer the assistant picks up exactly as for a local call.
What happens to my calls if the service has a technical issue?
Your carrier typically falls back to its own voicemail. You can always turn forwarding off by dialling ##61#. We email subscribers about any known issues.
How do I cancel my subscription?
Dashboard → Subscription → Manage plan. Your assistant stays active until the end of the billing period. Remember to dial ##61# to turn forwarding off.
Can I use it with a landline?
Yes. Landlines support call forwarding too and the dial codes are usually the same. If unsure, ask your provider to set up "divert on no answer" to your assistant's number.
Does my assistant make outbound calls?
No. It only receives forwarded calls, apart from the test call and the forwarding check you ask for. Callers see your normal number as usual when you ring them back.
Can the assistant book appointments?
It takes the booking request with the details and sends it to you. If you use an online booking system, add the link in your business profile and it goes out with the summary.
Where is my data stored?
Calls and summaries are stored in our database hosted with Supabase, and voice processing runs through Vapi and Anthropic. See the privacy policy for the full list.
Still need help?
Use the chat assistant at the bottom right of this page, or email support@aftertone.com.au. Logged in? Your dashboard shows these guides with your own number filled in, plus a button that rings you to confirm forwarding is working.