Health & allied health
An AI receptionist for clinics and allied health practices
A patient who reaches voicemail often books elsewhere. AfterTone answers every call your team cannot, takes a clear message with the patient's details and reason for calling, and sends it to the practice inbox so nobody chases a missed call.
The problem
Why health & allied health miss calls
Reception is with a patient, on the other line, or at lunch
Small practices cannot staff the phone every minute. Calls land in voicemail and patients move on.
After-hours calls have no home
The assistant can tell callers your hours, when you are back, and what to do if it is urgent.
Booking requests need the right details
Name, whether they are a new or existing patient, what it is for, preferred times. The assistant collects them every time.
On the call
What your assistant asks
These are the default questions for health & allied health. Change them, add to them or remove them in your dashboard.
- Are you a new or existing patient?
- What would you like to book or ask about?
- Is this urgent?
- What days and times suit you?
- What is the best number to call you back on?
A summary you might get
Caller
Priya Nair · 0401 555 222
Reason
New patient, lower back pain, wants an initial physio appointment
Details
Prefers Tuesday or Thursday after 4pm · has a GP referral · asked whether HICAPS is available
Action
Call back to book; confirm HICAPS on the spot.
Questions from health & allied health
Things people in your line of work ask us
Is patient information kept private?
Call summaries are sent only to the email addresses you nominate and are stored in your dashboard. We do not sell or share call data. See our privacy policy for the details.
Can it give medical advice?
No, and it is instructed not to. If a caller describes an emergency it tells them to call 000 and flags the call as urgent.
Do I need to change my phone number?
No. You keep your existing number. You set your phone to forward unanswered calls to your AfterTone number with a short dial code. Your phone still rings first; your assistant only answers if you don't pick up. We show you every tap for iPhone and Android.
What does the assistant sound like?
Natural and calm. You choose the voice during setup from a lineup that includes Australian accents, and you can hear each one before you decide. You can change it any time from your dashboard.
How quickly do I get the summary?
Within about a minute of the call ending you get an email with the caller's name and number, why they called, the key details and what needs doing. On the Email + SMS plan a text arrives on your mobile as well.
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