Legal & accounting
An AI receptionist for law firms and accounting practices
Every new matter starts with a phone call, and most of them arrive while you are with a client. AfterTone answers professionally, finds out whether it is a new enquiry or an existing client, and gives you a clear note to call back on.
The problem
Why legal & accounting miss calls
You cannot take a call in a meeting
And the caller with a new matter will not leave a detailed voicemail. They will ring the next firm.
Existing clients want to feel looked after
The assistant recognises existing clients from what they tell it and notes the matter so you can respond with context.
Cold calls waste your time
Tell the assistant how to treat sales calls: take a short message, or politely decline.
On the call
What your assistant asks
These are the default questions for legal & accounting. Change them, add to them or remove them in your dashboard.
- What is the nature of your enquiry?
- Are you an existing client?
- Is this time-sensitive?
- What is the best time and number for a callback?
A summary you might get
Caller
Michael Torres · 0420 111 333
Reason
New enquiry: contract dispute with a supplier
Details
Existing client of the firm (company matters) · deadline to respond is next Wednesday · sent a copy of the contract to the office email
Action
Call back today; matter is time-sensitive.
Questions from legal & accounting
Things people in your line of work ask us
Can the assistant transfer urgent calls?
Yes. Mark a colleague as the transfer contact and the assistant can put the caller through live. It can also flag the call as urgent and text you on the Email + SMS plan.
Will it give legal advice?
No. It takes a message and tells callers that someone will be in touch. It does not comment on the merits of anything.
Do I need to change my phone number?
No. You keep your existing number. You set your phone to forward unanswered calls to your AfterTone number with a short dial code. Your phone still rings first; your assistant only answers if you don't pick up. We show you every tap for iPhone and Android.
What does the assistant sound like?
Natural and calm. You choose the voice during setup from a lineup that includes Australian accents, and you can hear each one before you decide. You can change it any time from your dashboard.
How quickly do I get the summary?
Within about a minute of the call ending you get an email with the caller's name and number, why they called, the key details and what needs doing. On the Email + SMS plan a text arrives on your mobile as well.