Help centre

Call forwarding on Android

Most Android phones accept the same dial codes as iPhone. If a code fails on your phone, use the menu path below instead. Do it from the phone you want AfterTone to answer for.

Help centreiPhone call forwardingAndroid call forwardingTroubleshootingFAQ
Choose Forward when unanswered, never Always forward. Always forward stops your phone ringing at all.

Watch it, step by step

Plays automatically. Pause any time. Takes about two minutes to do for real.

Step 1 of 5

Open the Phone app and show the dial pad

Tap the keypad icon, usually at the bottom right.

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Important: Choose Forward when unanswered, never Always forward. Always forward stops your phone ringing at all.

The same steps, written out

  1. Open the Phone app and show the dial pad
    Tap the keypad icon, usually at the bottom right.
  2. Clear any old forwarding
    Type this code exactly and tap call. A short message confirms it. If it says nothing was set, carry on.
    ##21#
  3. Turn on forwarding for unanswered calls
    Type this code with your AfterTone number in the middle, then tap call. The 20 at the end is how many seconds your phone rings before your assistant picks up.
    **61*+61 2 XXXX XXXX*11*20#
  4. If the code didn't work, use the menu instead
    Samsung: Phone → ⋮ → Settings → Supplementary services → Call forwarding → Voice calls → Forward when unanswered. Pixel and others: Phone → ⋮ → Settings → Calling accounts → your SIM → Call forwarding → When unanswered. Enter your AfterTone number and turn it on.
  5. Test it
    Use the Check my forwarding button on your dashboard. We ring you; let it ring out and don't answer. Or ask a friend to call you and let it ring.

Replace +61 2 XXXX XXXX with the number in your dashboard. Logged-in subscribers see these steps with their own number filled in.

To turn it off again

To pause forwarding at any time, dial this and tap call, or switch off Forward when unanswered in the same menu.

##61#

If something goes wrong

My phone doesn't ring, calls go straight to the assistant
Always forward is on. Dial ##21# to clear it, then redo step 3.
Calls go to my normal voicemail instead
Your carrier voicemail is answering first. Dial ##002# to clear everything, then redo step 3. Your voicemail will be replaced by your assistant.
The phone says the setting failed
Check the number has +61 at the start and no spaces. Some plans need forwarding switched on by the carrier first. Their number is listed above.
Callers hear a busy tone
The number was typed wrong. Dial ##61# to clear it, then redo step 3 carefully.

Full troubleshooting guide

Still need help?

Use the chat assistant at the bottom right of this page, or email support@aftertone.com.au. Logged in? Your dashboard shows these guides with your own number filled in, plus a button that rings you to confirm forwarding is working.

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