Hospitality & venues
An AI receptionist for restaurants, salons and venues
A phone that rings out during the dinner rush is a table you did not fill. AfterTone answers, tells callers your hours and address, takes a booking request with the numbers and the time, and sends it straight to the manager's inbox.
The problem
Why hospitality & venues miss calls
The phone rings when you are busiest
That is exactly when you cannot answer, and exactly when the caller wants to book.
Most calls are the same three questions
Are you open? Where are you? Do you have a table for four at seven? The assistant answers the first two and takes the third.
Group bookings and events are worth a callback
The assistant collects the date, numbers and occasion so you can call back with a yes.
On the call
What your assistant asks
These are the default questions for hospitality & venues. Change them, add to them or remove them in your dashboard.
- Is this for a booking, or a question about the venue?
- How many people, and what date and time?
- Is there an occasion or anything we should know?
- What name and number should we use for the booking?
A summary you might get
Caller
Emma Clarke · 0455 678 901
Reason
Booking request, Saturday 7pm for 6
Details
Birthday · one vegetarian · asked whether BYO is allowed
Action
Confirm the table by text and mention corkage.
Questions from hospitality & venues
Things people in your line of work ask us
Can it take bookings directly?
It takes the booking request and sends it to you. If you use an online booking system, add the link and the assistant will offer to send it to the caller in the summary.
Can it answer "are you open now"?
Yes. It knows your opening hours and the current time in your timezone, so it answers correctly on public holidays too when you set them.
Do I need to change my phone number?
No. You keep your existing number. You set your phone to forward unanswered calls to your AfterTone number with a short dial code. Your phone still rings first; your assistant only answers if you don't pick up. We show you every tap for iPhone and Android.
What does the assistant sound like?
Natural and calm. You choose the voice during setup from a lineup that includes Australian accents, and you can hear each one before you decide. You can change it any time from your dashboard.
How quickly do I get the summary?
Within about a minute of the call ending you get an email with the caller's name and number, why they called, the key details and what needs doing. On the Email + SMS plan a text arrives on your mobile as well.